hello again, Elizabeth
"are you still getting any help at the above forum?"
No, the guy I was talking seems to have run out of ideas. It was after posting on there I discovered this XP Forum.
"Remove all the stored wireless network profiles and search for the network and enter the encryption key.
reboot and see if it works now"
Each time I removed the wireless network profile it searched and found it straight away. But eventually I removed it and rebooted immediately. It found it again on reboot but didn't request the "encryption key" (by that I assume you mean the Router WEP Key?)
I then ran (see below)
ipconfig /release
ipconfig /renew
"wireless zero configuration.... set to automatic"? I believe it is - when I click 'Repair' I get asked...
.... "Wireless LAN is Controlled by the Windows Zero Configuration.
.... Do you want to use Wlan as the Wireless LAN configuration tool?"
I tend to answer 'no' to this. I've tried 'yes' but haven't been able to make any configuration changes through it. It loads a program called '3Com OfficeConnect Wireless Utility'. Which (I think) should allow me to enter IP Addresses and I spotted today it has buttons for ipconfig release and renew. But they don't react to being pressed.
C:\>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : home
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Wireless Network Connection 6:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 3Com OfficeConnect Wireless 54Mbps 11g Compact USB Adapter #2
Physical Address. . . . . . . . . : 00-18-6E-27-6A-A8
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.107.67
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
C:\>ipconfig /release
Windows IP Configuration
Ethernet adapter Wireless Network Connection 6:
Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :
C:\>ipconfig /renew (as you can see this gave an error)
Windows IP Configuration
An error occurred while renewing interface Wireless Network Connection 6 : unable to contact your DHCP server. Request has timed out.
C:\>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : home
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Wireless Network Connection 6:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 3Com OfficeConnect Wireless 54Mbps 11g Compact USB Adapter #2
Physical Address. . . . . . . . . : 00-18-6E-27-6A-A8
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.107.67
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
C:\>
===================
"when you reinstalled windows, exactly how did you do this and what does it say on the cd used as installed media, exactly please."
It's a purple Dell disk:-
............... OPERATING SYSTEM
ALREADY INSTALLED ON YOUR COMPUTER
.................. Reinstallation CD
...... Microsoft Windows XP Home Edition
............ Including Service Pack 2
dated 2004
P/N H8527
CD 101566
I have just spotted it says "This CD is not for reinstallation of programs or drivers". Amongst all my original Dell disks I also have a 'Resource' CD containing Drivers. I have already tried to install from it but it tells me the ones I've selected are earlier than those currently installed.
=========
"also any warnings or errors in device manager?" Yes, there are under Other Devices with yellow question marks...
Ethernet Controller
Multimedia Audio Controller
Multimedia Audio Controller
PCI Input Device
Video Controller (VGA Compatible)
and under Network Adapters it lists two '1394 Net Adapters' disabled (which was suggested I didn't need enabled) plus my enabled '3Com Adapter'
"any errors in event viewer, need source and id number, please."
Event Viewer example errors...
all today's date, Category: None, user: N/A, Computer: HOME
Source: Time: EventID: Type: Text:
W32Time 13:08:31 29 Error The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 15 minutes. NtpClient has no source of accurate time.
W32Time 13:08:31 17 Error Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
Tcpip 13:08:29 4201 Infomation The system detected that network adapter \DEVICE\TCPIP_{A9C06C2D-B584-4A33-9E24-DF029C1E7508} was connected to the network, and has initiated normal operation over the network adapter.
Tcpip 13:06:14 4202 Infomation The system detected that network adapter \DEVICE\TCPIP_{A9C06C2D-B584-4A33-9E24-DF029C1E7508} was disconnected from the network, and the adapter's network configuration has been released. If the network adapter was not disconnected, this may indicate that it has malfunctioned. Please contact your vendor for updated drivers.
W32Time 13:05:56 29 Error The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 15 minutes. NtpClient has no source of accurate time.
W32Time 13:05:56 17 Error Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
a repeated pattern of these messages along with other 'Information' including a Service Control Manager message confirming "The Wireless Zero Configuration service entered the running state."
Dchp 12:21:53 1007 Warning Your computer has automatically configured the IP address for the Network Card with network address 00186E276AA8. The IP address being used is 169.254.107.67.
This IP Address keeps popping up but I do not understand where it comes from.
then more repeats in the Event Viewer of the same messages
I'm tempted to run WindowsXP-KB936929-SP3-x86-ENU.exe to see if that might resolve the issue. What do you think? I know resolving it this was doesn't identify the cause but I feel I've taken up enough of your time on this. (And mine.)
Regards
Rick
"are you still getting any help at the above forum?"
No, the guy I was talking seems to have run out of ideas. It was after posting on there I discovered this XP Forum.
"Remove all the stored wireless network profiles and search for the network and enter the encryption key.
reboot and see if it works now"
Each time I removed the wireless network profile it searched and found it straight away. But eventually I removed it and rebooted immediately. It found it again on reboot but didn't request the "encryption key" (by that I assume you mean the Router WEP Key?)
I then ran (see below)
ipconfig /release
ipconfig /renew
"wireless zero configuration.... set to automatic"? I believe it is - when I click 'Repair' I get asked...
.... "Wireless LAN is Controlled by the Windows Zero Configuration.
.... Do you want to use Wlan as the Wireless LAN configuration tool?"
I tend to answer 'no' to this. I've tried 'yes' but haven't been able to make any configuration changes through it. It loads a program called '3Com OfficeConnect Wireless Utility'. Which (I think) should allow me to enter IP Addresses and I spotted today it has buttons for ipconfig release and renew. But they don't react to being pressed.
C:\>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : home
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Wireless Network Connection 6:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 3Com OfficeConnect Wireless 54Mbps 11g Compact USB Adapter #2
Physical Address. . . . . . . . . : 00-18-6E-27-6A-A8
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.107.67
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
C:\>ipconfig /release
Windows IP Configuration
Ethernet adapter Wireless Network Connection 6:
Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :
C:\>ipconfig /renew (as you can see this gave an error)
Windows IP Configuration
An error occurred while renewing interface Wireless Network Connection 6 : unable to contact your DHCP server. Request has timed out.
C:\>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : home
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Wireless Network Connection 6:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 3Com OfficeConnect Wireless 54Mbps 11g Compact USB Adapter #2
Physical Address. . . . . . . . . : 00-18-6E-27-6A-A8
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.107.67
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
C:\>
===================
"when you reinstalled windows, exactly how did you do this and what does it say on the cd used as installed media, exactly please."
It's a purple Dell disk:-
............... OPERATING SYSTEM
ALREADY INSTALLED ON YOUR COMPUTER
.................. Reinstallation CD
...... Microsoft Windows XP Home Edition
............ Including Service Pack 2
dated 2004
P/N H8527
CD 101566
I have just spotted it says "This CD is not for reinstallation of programs or drivers". Amongst all my original Dell disks I also have a 'Resource' CD containing Drivers. I have already tried to install from it but it tells me the ones I've selected are earlier than those currently installed.
=========
"also any warnings or errors in device manager?" Yes, there are under Other Devices with yellow question marks...
Ethernet Controller
Multimedia Audio Controller
Multimedia Audio Controller
PCI Input Device
Video Controller (VGA Compatible)
and under Network Adapters it lists two '1394 Net Adapters' disabled (which was suggested I didn't need enabled) plus my enabled '3Com Adapter'
"any errors in event viewer, need source and id number, please."
Event Viewer example errors...
all today's date, Category: None, user: N/A, Computer: HOME
Source: Time: EventID: Type: Text:
W32Time 13:08:31 29 Error The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 15 minutes. NtpClient has no source of accurate time.
W32Time 13:08:31 17 Error Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
Tcpip 13:08:29 4201 Infomation The system detected that network adapter \DEVICE\TCPIP_{A9C06C2D-B584-4A33-9E24-DF029C1E7508} was connected to the network, and has initiated normal operation over the network adapter.
Tcpip 13:06:14 4202 Infomation The system detected that network adapter \DEVICE\TCPIP_{A9C06C2D-B584-4A33-9E24-DF029C1E7508} was disconnected from the network, and the adapter's network configuration has been released. If the network adapter was not disconnected, this may indicate that it has malfunctioned. Please contact your vendor for updated drivers.
W32Time 13:05:56 29 Error The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 15 minutes. NtpClient has no source of accurate time.
W32Time 13:05:56 17 Error Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
a repeated pattern of these messages along with other 'Information' including a Service Control Manager message confirming "The Wireless Zero Configuration service entered the running state."
Dchp 12:21:53 1007 Warning Your computer has automatically configured the IP address for the Network Card with network address 00186E276AA8. The IP address being used is 169.254.107.67.
This IP Address keeps popping up but I do not understand where it comes from.
then more repeats in the Event Viewer of the same messages
I'm tempted to run WindowsXP-KB936929-SP3-x86-ENU.exe to see if that might resolve the issue. What do you think? I know resolving it this was doesn't identify the cause but I feel I've taken up enough of your time on this. (And mine.)
Regards
Rick
